Terms of service

The Pet Obsessor Limited 
Effective Date: 1st June 2025

Welcome to The Pet Obsessor Limited (“we”, “us”, or “our”). These Terms of Service govern your use of our website and online store, located at www.thepetobsessor.com (the “Site”).

By using our Site, placing an order, or interacting with us online, you agree to the following terms. Please read them carefully.

1. About Us

The Pet Obsessor Limited is a company registered in England with company number 09335559 and registered office at Norfolk House, 4 Station Road, St Ives, PE27 5AF

We provide high-quality pet products via our online store for pet lovers and their companions.

2. Use of the Site

• You must be at least 18 years old to make a purchase.

• You agree not to use the Site for any unlawful or prohibited purpose.

• We reserve the right to suspend or terminate your access if you violate these terms.

3. Product Descriptions

We aim to ensure all product descriptions, images, and pricing are accurate. However:

• Minor variations may occur.

• Prices and availability are subject to change without notice.

• If an error is identified after your order is placed, we will contact you before processing.

4. Ordering and Payment

• All orders are subject to acceptance and availability.

• Once an order is placed, you’ll receive a confirmation email. This does not guarantee acceptance.

• Payment must be made at the time of order using accepted methods (e.g. credit/debit cards, PayPal).

5. Delivery

• Delivery costs and estimated timescales are provided at checkout.

• We are not liable for delays beyond our control, such as courier disruption or customs issues.

• Risk passes to you once the item is delivered.

6. Returns and Refunds

Please refer to our Returns Policy for information about returns, exchanges, and refunds.

7. Intellectual Property

All content on our Site – including logos, images, text, and trademarks – is the property of The Pet Obsessor Limited or our licensors. You may not copy, reproduce, or reuse any part of it without our written permission.

8. Privacy

We are committed to protecting your privacy. Please review our Privacy Policy to understand how your data is used and protected.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Any indirect, incidental, or consequential damages.

• Any loss caused by third-party service providers.
  Nothing in these Terms limits your statutory rights as a consumer.

10. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted. Continued use of the Site means you accept the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions or concerns about these Terms:

• Email: enquiry@thepetobsessor.co.uk

Accessibility Statement for The Pet Obsessor

At The Pet Obsessor, we are committed to ensuring that our online store is accessible to everyone, including individuals with disabilities. We believe in providing a seamless shopping experience for all our customers, regardless of their abilities or technology preferences.

Our Commitment

We aim to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level to make our website inclusive and user-friendly. This includes ensuring our site is:

Screen Reader Compatible: Our content is designed to be accessible to individuals using screen readers.

Customisable: Users can adjust text size, contrast, and other display settings as needed.

Ongoing Efforts

We continuously review our website and implement improvements to enhance accessibility. Our goal is to ensure that every visitor has equal access to our products, services, and information.

Need Assistance or Have Feedback?

If you encounter any barriers or have suggestions on how we can improve, we’d love to hear from you. Please reach out to us via:
Email: enquiry@thepetobsessor.co.uk

We are committed to addressing accessibility issues promptly and making updates to ensure a positive user experience for all. 

The Pet Obsessor